Shipping Policy

Warehouse and fulfillment

Inventory is housed and orders placed on deckvora.shop are fulfilled directly by Deckvora from our warehouse at:

Deckvora LLC
3133 Lorna Rd
Birmingham, AL 35216
United States

This address is used for business and fulfillment operations. It is not a public retail or customer-pickup location unless Deckvora confirms an arrangement in advance. Do not send returns to this address without first receiving return authorization and instructions from our support team.

Shipping carriers

Deckvora uses UPS, USPS and FedEx for standard U.S. deliveries. We select the carrier for each order based on the destination, package size and available service. The carrier shown in the shipping confirmation is the carrier assigned to that shipment.

Carrier delivery schedules, service interruptions and tracking updates are managed by the assigned carrier after dispatch.

Processing and delivery times

Orders are normally processed and prepared for dispatch within 1–2 business days. After dispatch, standard delivery is estimated to take 3–7 business days. Business days exclude weekends and U.S. federal holidays.

Orders placed on a weekend or U.S. federal holiday begin processing on the next business day. Delivery dates are estimates rather than guarantees. Severe weather, carrier interruptions, high-volume periods and address issues may cause delays outside Deckvora's control.

Order confirmation and tracking

After an order is placed, the customer receives an order confirmation at the email address provided during checkout. A separate shipping confirmation containing the carrier and tracking number is sent after the shipment is prepared and dispatched.

Carrier scans can take up to 48 hours to appear after a shipping confirmation is issued. Customers may also use our Order Tracking page or review the order inside My Account.

Address accuracy and changes

Please confirm the recipient's full name, street address, apartment or unit number, city, state and ZIP code before submitting the order.

If an address must be changed, contact Deckvora as soon as possible. We will try to help, but an address change is not guaranteed after an order enters fulfillment or has been dispatched. Additional carrier costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Delayed, missing or damaged packages

Delayed tracking

If tracking has not updated for several business days, contact Deckvora so we can review the shipment with UPS, USPS or FedEx, as applicable.

Marked delivered but not received

Check the delivery location, household members, neighbors and any carrier notice. If the package is still missing, contact the assigned carrier and Deckvora promptly.

Arrived damaged

Keep the product and all packaging, then email clear photos of the shipping box, shipping label and affected item. We will review the issue and provide the appropriate replacement, return or refund instructions at no cost to the customer for an approved damaged-shipment claim.

Unexpected shipping delays

If Deckvora learns that an order cannot be dispatched within the stated processing timeframe, we will provide an updated estimate. When required, the customer may choose to accept the revised timeframe or receive a refund for the unshipped merchandise.

Returns are handled separately

Sending an item back requires prior return authorization. The eligibility requirements, 30-day return window, prepaid return-shipping process and refund timeline are explained in our Returns & Refund Policy.