Shipping Policy

Processing and delivery times

Orders are normally prepared within 1–2 business days. After dispatch, standard delivery is estimated to take 3–7 business days. Business days exclude weekends and U.S. federal holidays.

Delivery dates are estimates rather than guarantees. Severe weather, carrier interruptions, high-volume periods and address issues may cause delays outside Deckvora's control.

Tracking your order

When tracking becomes available, it will be sent to the email address used at checkout. Carrier scans can take up to 48 hours to appear after a shipping confirmation is issued.

You may also use our Order Tracking page or review the order inside My Account.

Address accuracy and changes

Please confirm your full name, street address, apartment or unit number, city, state and ZIP code before submitting the order.

If an address must be changed, contact us as soon as possible. We cannot guarantee changes after an order enters processing or has been dispatched. Additional costs caused by an incorrect or incomplete address may be the customer's responsibility.

Delayed, missing or damaged packages

Delayed tracking

If tracking has not updated for several business days, contact us so we can help review the shipment with the carrier.

Marked delivered but not received

Check the delivery location, household members, neighbors and any carrier notice. If the package is still missing, contact the carrier and Deckvora promptly.

Arrived damaged

Keep the packaging and email clear photos of the shipping box, label and affected product. We will review the issue and provide the appropriate next step.

Unexpected shipping delays

If we learn that an order cannot ship within the stated timeframe, we will provide an updated estimate and, when required, offer the choice to accept the delay or receive a refund for the unshipped merchandise.