Privacy Policy

Information we collect

• Order and contact details: name, email address, telephone number, billing and shipping address, products purchased and order history.
• Account details: login information, saved addresses, preferences and account activity.
• Payment information: payment status and limited transaction details. Full card information is normally handled directly by the payment provider rather than stored by Deckvora.
• Device and usage information: IP address, browser type, device information, pages viewed, referring pages and interactions with the store.
• Customer-service content: messages, return requests, reviews, photographs and other information you choose to send us.

How we use information

• Process payments, fulfill orders, arrange delivery and provide tracking.
• Manage accounts, returns, refunds, exchanges and customer support.
• Operate, secure, troubleshoot and improve the website.
• Detect fraud, abuse, payment risk and other unauthorized activity.
• Communicate service notices and, where permitted, marketing messages.
• Meet accounting, tax, legal and regulatory obligations.

When information is shared

We may share information only as reasonably necessary with service providers that help operate the store, such as website hosting, WooCommerce services, payment processing, fraud prevention, analytics, email, customer support, warehousing and shipping providers.

We may also disclose information when required by law, to protect customers or Deckvora, in connection with a business transaction, or when you direct or authorize us to do so. We do not sell personal information for money.

Cookies and similar technologies

Deckvora and its service providers may use cookies, pixels and similar technologies to keep the cart working, remember preferences, understand website performance, prevent fraud and support advertising where enabled.

Read our Cookie Policy for more information and available controls.

Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, tax, accounting, dispute resolution and legal compliance. Retention periods vary by record type and applicable requirements.

Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so customers should also protect their passwords and account access.

Your privacy choices and rights

Depending on where you live and applicable law, you may have rights to request access, correction or deletion of personal information, receive a copy of certain information, or opt out of certain uses. You may also unsubscribe from marketing emails through the link in the message.

To submit a privacy request, email us. We may need to verify your identity before completing the request. Authorized agents may be asked to provide evidence of their authority.

Children's privacy

Deckvora is a general-audience store and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided such information, contact us so we can review and delete it where appropriate.

Changes to this policy

We may update this Privacy Policy to reflect operational, legal or technical changes. The revised version will be posted on this page with a new “Last updated” date.