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Returns & Refund Policy

Eligible Deckvora purchases include a 30-day return window and free return shipping within the United States.

Last updated: August 26, 2026
30 daysRequest a return within 30 calendar days of delivery.
Free returnsDeckvora provides return shipping for approved U.S. returns.
Original paymentApproved refunds are issued to the original payment method.

Return eligibility

To qualify for a standard return, the request must be submitted within 30 days after delivery. The product must be unused, in its original condition and returned with its original packaging, included parts and accessories.

Proof of purchase or the Deckvora order number is required. Products showing misuse, intentional damage, unauthorized modification or missing components may be refused or may receive a reduced refund where permitted by law.

How to start a return

  1. Email support@deckvora.shop with your order number and the item you wish to return.
  2. Include the reason for the return and photos when the product is damaged, defective or incorrect.
  3. Wait for approval and the return instructions. An approved U.S. return will include a prepaid return label or another no-cost return method.
  4. Pack the product securely and send it within the timeframe stated in the return instructions.

Please do not send merchandise back without return authorization, as it may not be identifiable or eligible for processing.

Refund processing

After the return is delivered, we inspect the product and email the outcome. Approved refunds are sent to the original payment method, normally within 5–10 business days after inspection.

Your bank or card provider may require additional processing time before the credit appears. Deckvora does not control financial-institution posting times.

Damaged, defective or incorrect orders

Inspect the shipment after delivery. If an item arrives damaged, defective or different from what was ordered, contact us promptly with the order number and clear photos. We will review the issue and arrange an appropriate replacement, return or refund at no cost to you.

Exchanges

Exchanges depend on product availability. Contact us before returning the item. When a direct exchange is unavailable, we may process a return and invite you to place a new order.

Order cancellations

Contact us immediately if you need to cancel an order. We will try to help, but cancellation is not guaranteed after processing begins. Once dispatched, the order must follow the normal return process.

Start a return

Email support@deckvora.shop with your order number. Our team will provide the next steps.